Innovation in the airline industry keeps on evolving at the light speed since the
first commercial airline flights took to the skies in the 1920s. With that, airline information behemoth OAG as of late figure which
top travel technology trends it believes will make headwinds in 2020.
One
key headway will be voice technology, which OAG anticipated will
drastically change how travelers book their flights one year from now.
Brilliant
speaker use is developing quickly, with more than 1/3 of U.S. family
units as of now owning at any rate one keen speaker. The $12 billion
market is required to develop to $27 billion by 2022.
Darren Huston serving as executive chairman, a new funding round and integration with online travel agencies.
A
couple of years back, an OAG overview of 2,000 travelers discovered 25
percent would be comfortable using mobile assistants like Siri and Okay
Google to book travel, while 18 percent would use voice automated
systems like Google Home and Amazon Echo. OAG said those numbers would
likely be even higher today.
Travel organizations,
including airlines, will begin to all the more fully embrace so-called
“prescriptive analytics” to balances the traveler’s needs with those of
the business, matching demand (the customer’s desire) with supply (the
travel product).
Some
airlines are already jumping on the trend, offering travelers
voice-enabled check-in, flight information and status. British low-fare
carrier Easy Jet plans to soon start using voice recognition technology
on its app that will allow customers to book flights in just seconds by
speaking into their devices.
Another innovation pattern one year from now will utilize huge information to alter clients’ experience, OAG said.
Companies
also want a “super app” to streamline travel apps so that mobile device
users don’t have to use separate apps for each airline, or for services
such as looking up train schedules or booking hotels.
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